Archive for May, 2012

Posted by Tom on May 31st, 2012 | Permalink

Today = Tomorrow

May 31st, 2012

It is a simple equation. The stark reality of it is what creates regret in our lives. We cannot be all things to all people and we cannot be all things to ourselves. So we better get CLEAR on what is important and take some action.

William J. Bennet said it best in this poem from the Book of Virtues:

“Mr. Meant-To has a comrade,

And his name is Didn’t-Do;

Have you ever chanced to meet them?

Did they ever call on you?

These two fellows live together

In the house of Never-Win,

And I’m told that it is haunted

By the ghost of Might-Have-Been.”

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Posted by Dennis on May 30th, 2012 | Permalink

Marathoners vs. Sprinters

May 30th, 2012

On Sunday, the Ottawa Marathon ran past my house – I heard the cheering and clapping so I went to check it out with my daughter.

You can pretty easily pick out the serious runners from the “bucket list” runners. Real runners are graceful and watching them reminds you that people are animals fully capable of running.

I started thinking about how difficult it would be to become a really good marathon runner. My friend Anyk came by the other night, he ran the marathon a few years ago, and now he is starting to train again. He can pretty easily manage 10kms. He explained to me how difficult it is to get your joints prepared for the pounding. It was fascinating. He told me that he had to learn to run again.

Anyk also shared that “Humans are creatures of increments” that we tend to do things in stages – specifically in this case, running. “You run the 5K, and then you wonder how bad it would be to run 10K, next thing you know you are running 10k thinking about training for ‘the half’ (marathon) …”

I was thinking about this while I watched the herd run by me on Sunday morning. I started to think about how I was likely watching some of the most prepared athletes I might ever see; even the bucket-listers. Even those who were walking, out of necessity, had been training for this day for a long time.

Suddenly, it was the strugglers who were my heroes; the fat ones; the walking ones. The knock kneed, and the hopelessly out of breath. They wear their determination on their faces. I clapped harder, and shouted a little. “Keep on keeping on!”

Marathoners vs. Sprinters …

Consider the difference between a marathon runner and a sprinter. While watching the herd, I started to consider how fast I could run 100M. Let me be clear, I’m an out of shape fat guy, but I bet I could run 100M in 20 seconds.

Usain Bolt set the world record for the 100M dash in 9.58 seconds. So I am saying that the world record holder is only twice as fast as I am.

A little training, a little luck, I could maybe run that in 15.

Laban Moiben of Kenya won the 2012 Ottawa Marathon in 2:09:12.9. There is no chance I could come close to that time, not without years of work and even then, it’s likely a physical impossibility at this point. I am soon going to be 41 years old. Time is a demanding mistress.

Let’s agree that if I wanted to set a goal to run the marathon next year in some kind of time that we would all agree is impressive, say under 4 hrs (roughly double Mr. Moiben’s time) I’d have to change my entire life. Running wouldn’t simply be exercise, it would be commitment. To do this I would have to work a lot, alone, running through all kinds of misery and reluctance. I would have to change almost every aspect of my life to transform myself into a runner capable of covering incredible distance in a reasonable period of time.

Being a Successful Entrepreneur is a lot like being a Marathon Runner.

When you are an entrepreneur, you should plan on being in a marathon. In all likelihood you won’t retire early. It’s not a mad dash.

You have to have a strategy, and a plan to reach your goals. You have to accept that there will be difficult miles and you have to keep on pushing anyway. There is no team to rely on to pick up the slack. You have to be incredibly disciplined to succeed. Taking the next step is never as easy as you thought it was going to be, even though you may have said “this is going to be really hard.”

You can get lucky and push hard for 20 seconds and see some results but in all likelihood they will be sporadic at best. You can’t sprint for 4 hrs. let alone sprint in your work life for 30 years.

When you win your marathon, you will look back at the entire effort and it will all make sense.

You will see with the benefit of hindsight how every step, every investment ultimately came together and paid off. Lots of times when you hear an athlete referring to a won championship, they’ll say “I never believed I could win until the last five minutes”, when suddenly all their calculations confirm what must seem so impossible “you did it.”

Up until that point, success is not about being finished, but rather it is about not giving up. Continuing. Abiding by the plan, and also taking comfort in it.

As Anyk said “Humans are creatures of increments.”

So what is your strategy, what is your plan and what is your process to get yourself there?

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Posted by Tom on May 29th, 2012 | Permalink

The Right Obsession

May 29th, 2012

Sustainable business strategy = sustainable profit.

Being obsessed with profit is the wrong focus.

Be obsessed with your strategy for creating profit. If you are looking for a place to start, become obsessed with VALUE CREATION. An obsession with value creates continuous and relentless improvement.

If you are playing the long game, then do yourself a favor, and don’t focus on profit. The rewards are too short term.

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Posted by Tom on May 28th, 2012 | Permalink

The BIGGEST Challenge

May 28th, 2012

I am always skeptical of anyone that claims they have “the secret” to success. In fact, I down right don’t trust them. My immediate response is, “Really!!!! You know something that no one else does?” It is laughable.

What I am more interested in is identifying constraints that cause businesses (a metaphor for people) to not realize their full potential for achievement (metaphor for success).

I cannot promise that I know a secret since I do not want to be dishonest.  What I do know with complete certainty is that one of the biggest challenges faced by individuals and businesses alike is focus.

There are many reasons to not be focused and they are just excuses. The fact is that people and businesses that are focused get things done.

Start today and be honest with yourself. Accept that there is no ‘secret’ that you have not found yet. Identify one excuse and make a determination not to make it anymore. Make a choice to get focused in one area and amaze yourself with what will happen.

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Posted by Dennis on May 25th, 2012 | Permalink

Thoughts on Strategy, Plans, and Process

May 25th, 2012

Entrepreneurs and businesses are always trying to make a profit.

However the money isn’t why you are in business or at least it shouldn’t be. Profit is how you stay in business. If you don’t generate profit your business is over.

Businesses or entrepreneurs that think their strategy is to make money are missing an important point. Your strategy has to be about something for others – to deliver a service, or a product that people need. Furthermore, you want to perfect the service or product. You want to make it as easy as possible to understand, acquire and use.

A company that sells widgets has to focus on improving the delivery and function of the widget – if they keep doing that, the money will follow.

Then how do you generate revenue? By following your strategy.

What is a strategy?
The strategy is your vision of your business in motion –your inspiring vision of success. Imagine a business to which non-greater can exist.

When you know your strategy, you can more easily sort the good ideas from the ideas that are actually appropriate for your business. Just because something is a good idea, doesn’t mean it makes sense to your business.

In my last blog I talked about McDonald’s failed experiment with Pizza. Had someone been thinking, and really paying attention to their strategy this is what they would have said:

“Wait a second … do we want to sell Pizza? We sell burgers, and we have sold over 1 billion of them. We feel good about our product. Can we make good Pizza? And even if the demand for Pizza is there (meaning money) does making and selling Pizza make sense?

No doubt some others would have chimed in with the facts – that there is a lot of money in Pizza, and that in some way selling Pizza at a burger joint makes sense – give the people what they want etc.

The only problem was that despite all the money there is in Pizza, it didn’t make sense for McDonalds. All of a sudden, franchise owners had to invest in big, expensive equipment and suddenly they realized that they had introduced their first product that wasn’t handed to the customer immediately. Pizza is great, but it didn’t fit with McDonald’s strategy. It was a mistake.

Enterprise requires time, energy, and money.

Sometimes a great idea isn’t so great. You should rely on your strategy to measure your new opportunity. Keep in mind that sometimes good ideas are good ideas, but they don’t make a lot of sense when measured against your strategy, and you will be pulled away from your mission and cost yourself a lot of time, money, and energy.

Lots of my readers are Financial Advisors, and they get compensated based on how much money they have under management. A seemingly fast way to get to the top is to merge your business with someone else. Two advisors managing $50 million each can become a team managing $100 million almost overnight. This is an attractive option to a lot of advisors, but my question is always “have you done your due diligence?” Meaning – are you and the other advisor on the same page philosophically about what does, and doesn’t work in the financial services industry? Do you share the same strategy or are you chasing the money? Do you have the same values and believe in the same approach to working with, and taking care of your clients.

If the answer is ‘maybe not’ – then you might end up with $100 million under management and a business at odds with itself.

What is the difference between your Strategy and your Plan?

Your plan is the activities and process you will engage in that support your strategy. The activities that have to happen in order to create and consistently deliver your desired experience. Your plan is built on procedures, attention, and measurement.

Let’s use Starbucks again. They’re plan is to “Inspire people one sip, one cup, one neighborhood at a time.” Everything they consider doing they will ask: “Does this new idea, help us achieve our strategy?” Does selling cool music help inspire people? Yes. Does providing free internet and a comfortable environment to sit and stay in help inspire people? Yes. What if Starbucks started thinking it might be a good idea to feed people lunch. They are there already. They already like Starbucks; why not keep them there a little longer and sell them a club sandwich. Would this help inspire people? Not so much.

The Strategy is executed through the Plan, which is delivered through systems and procedures that establish and define your brand.

What’s a brand?
A brand is a promise kept or a promise broken, that’s it.

Our Strategy – To Inspire Entrepreneurs to innovate and make meaningful changes in their lives or the lives of others

Our plans are to speak at conferences, blog, write, and work with advisors in workshops and individually to inspire them. All of these initiatives help us fulfill our strategy.

Our brand is reliable, professional, expert, always delivers.

Do we ever get pulled off track? Of course we do. We are entrepreneurs, and we love ideas and we love opportunity, the difference is we never get pulled off track too far, or for too long. We manage to catch ourselves; ultimately early in the evaluation we will start to ask ourselves “Does this help us fulfill our strategy?”

Do what you do best. Do it all the time. Have more fun.

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Posted by Tom on May 24th, 2012 | Permalink

More Than Semantics

May 24th, 2012

50% OFF, Buy One Get The Second for 50% Off, End of Season Sale, Spring Blow-Out. These are examples of the Product Economy at work. In the Product Economy you want to create customers. In this scenario, highly commoditized products (cars, clothing, home electronics, etc.) are differentiated on price. Brand or product loyalty is suspect if a competing product (which is very similar in quality) is cheaper.

In the Service Economy you want to create clients. Products are still the focus of the value proposition and differentiation is based on the level of service that accompanies the purchase of the product. In this type of scenario commodities are essentially sugarcoated with some extra smiles and pleasantries that the customer is expecting because they are paying a higher price. Examples of this are higher end cars, specialty clothing, a tire shop, and most financial services.

In the Experience Economy you want to create guests. The experience you deliver IS WHAT YOU DO and becomes the focus of what you live every day. As a result the experience you create and deliver becomes a distinct and legitimate offering. The uniqueness of the experience you create becomes the differentiation between you and your competitors and becomes very difficult for a competitor to copy.

The difference between the Service Economy and the Experience economy is more than semantics. The difference is subtle and has very meaningful implications.

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Posted by Dennis on May 23rd, 2012 | Permalink

It’s Not So Simple A Question

May 23rd, 2012

What business are you in?

Do you think Dunkin Donuts and Starbucks bring the same level of thinking to their enterprise?

Which of those two coffee shops is in the business of selling coffee? Which of them is trying to continually improve their experience?

What business is Starbucks in, and how did knowing this shape their future?

What would have happened to Starbucks if they went into every management meeting trying to answer this question “How do we sell more coffee” versus this question “How do we deliver a superior experience that showcases our superior product?”

Knowing what business you are in helps you form your strategy, and your strategy is what you measure all initiatives against – so knowing what business you are in helps you to determine what actions or investments make or don’t make sense for your enterprise.

What business is McDonalds in?
Why didn’t pizza work?

McDonalds sells fast food – they sell a predictable experience, they sell a consistent product through a very consistent process. Have you ever gone to McDonalds, cracked the lid of your burger and thought “what the heck is that?” Not once. They have perfected their products and their delivery and as I have written about in previous blogs, they continually innovate.

Pizza didn’t make sense because you don’t go to McDonalds to be told to go wait 15 minutes for your dinner. When you wait 15 minutes for a burger at McDonalds its free. Suddenly there was a big expensive piece of equipment taking up a lot of space, and pulling people out of the successful process they had in place. They introduced a constraint to a working model.

Research In Motion …

Say these words slowly: Research In Motion.

Research In Motion suggests a company that is always moving, always thinking, always looking ahead and moving towards it. Yet somehow they find themselves in the unenviable position of playing catch up. They are in motion alright – they are all over the place. Its called “frantic” and I am pretty sure they must feel like a bunch of ants trying to salvage whatever they can from the flood.

Is it the iPhone/LG phone/Galaxy Table or the introduction of “aps” that has crippled RIM, or their utter lack of understanding what business they were really in that has sunk them?

They didn’t consider how the market place would change when non-corporate clients entered the game. My nieces don’t care as much about email functionality as I do as a pasty white guy in a suit.

When businesses are no longer inspired to live up to their mission statements, unless drastic measures are taken it is only a matter of time before it is all over.  When RIM was at its best was when RIM was excited about getting other people excited about being connected and what that meant.  They should have continued along that path. They were right. They did change business, but they should have kept right on going and changed our lives. They stopped innovating and they started focusing on shipping units versus being passionate about an idea – getting people connected.

Had RIM remained as passionate about the benefits of being further connected, they would have invented the iPhone.

Now RIM doesn’t have the luxury of leading, they are stuck in the position of playing catch up. Usually, but not always, it means you are over. You are trying to get your audience to look again.

 

Are you Inspired? Are you innovating? Are you implementing?

We love to work with entrepreneurs who are serious about tightening up, getting serious, and getting help to innovate and implement meaningful change.

When you are ready, let us know.

We do this all the time.

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Posted by Tom on May 22nd, 2012 | Permalink

The Story Behind Marshall Amps

May 22nd, 2012

I love to play the blues on my electric guitar. As a result articles about icons from the music industry are of interest to me. I recently read an article about Jim Marshall the legendary founder of Marshall Amplifiers. Marshall was affectionately knows as ‘Dad’ in the community that he served.

So what does this have to do with anything? Well lots…..

First, Marshall was known as Dad because he cared for his company and the people that used the equipment he made. For him it was about more than making great gear. Making great gear was the easy part. For Marshall it was all about the experience of what it meant to have great gear. Until he was debilitated by strokes in his late 80s, Marshall was the first one to the factory everyday for the sole reason that he wanted to open the mail and be the first to hear about any complaints. As well, people who bought a Marshall amp got a letter from Marshall welcoming them to the ‘family’. These were not just hollow words. Marshall demonstrated everyday how much he cared.

Second, Marshall went the extra mile because he knew it was more about the experience than the product. There is a famous story about how Jimi Hendrix came to exclusively use Marshall amps. Hendrix was looking for a certain sound and tone and was able to find it with a very shortlist of amplifier builders. One of which was Marshall. Hendrix asked Marshall if he would provide service and support anywhere in the world. Marshall of course said yes. The rest is history and there are countless famous photo images of Jimi Hendrix playing in front of his Marshall amplifiers. This type of exposure entrench Marshall amplifiers in the world of amplified music.

For Dad it went beyond just making something great. It was more about what it meant to be a part of a ‘family’ of people who shared a common interest. He was willing to play his part in creating amazing music but his willingness to show he cared earned him the affections of an industry.

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Posted by Tom on May 21st, 2012 | Permalink

The Method Actor

May 21st, 2012

The Method Actor is an actor who goes to great lengths to create, in themselves the thoughts and emotions of their characters, so they can develop lifelike performances.

The greatness of the method actor is in their capacity to be believable and provide the experience of turning a role into a reality.

As the service economy becomes more and more commoditized (i.e. everyone is doing the same thing to make people satisfied), an amazing opportunity presents itself to be different.

Break from the herd, leave a service focus behind and focus on the Experience you provide. What are you, your staff and your company doing to treat what you do as a stage?

What role do you play? Are you believable?

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Posted by Tom on May 18th, 2012 | Permalink

Is It All About Results?

May 18th, 2012

The answer is a resounding NO!

Innocently many small to medium sized businesses use goals as a replacement for a true business strategy. This creates a dynamic where the need for results determines the actions or activities that the business engages in. Even more startling is that most goals are short term in nature and are not typically part of a bigger picture or architecture for long term success. This of course leads to a situation where precious time energy and money resources are consumed to meet short-term objectives at the cost of longer-term leverage and sustainability.

Do not misunderstand results are critical. However it should be actions that produce results and not the need for results that determines actions.  So how do you determine what actions and activities to engage in?

The answer is strategy.

A business strategy is NOT a collection of goals. A proper business strategy is like a lever that magnifies force. In the short term, you could drag a large block of rock across the ground using muscles, ropes and motivation. However, it is wiser to build levers and wheels and then move the rock. Building levers and wheels can only be done when you take a strategic view of the big picture and allocate resources to achieve the maximum results with the appropriate actions.

If both outcomes were completed in the same time with equal resources, which result will create better long-term value?

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