The Truth About the Truth

“Never tell the truth to people who are not worthy of it.” –  Mark Twain You are all worthy, so I am going to tell you the truth. Mark Twain was well known for his sharp sense of wit and … READ ON >

The Inside Out

Is your client experience authentic or veneer? What your client experiences when they interact with your business is a direct reflection of the quality of your organization. Organizational quality is a very important part of engineering your business for the … READ ON >

Not Even Once?

The race to the bottom is easy. The race to the bottom is all about doing as little as you can to get what you want – usually a transaction. When nobody else is doing it, you can tell yourself … READ ON >

The Most Difficult Courage To Find

Is the courage you will need to give up on something that is working for something that will work better, but maybe not until later. What you have to decide is if good is good enough for you. You will … READ ON >

Cost and Worth

A friend called me up to discuss a contract he was considering. He had already significantly discounted his daily rate, however the potential client asked for a further 50% reduction. He declined. He asked me if he was being reasonable. … READ ON >

Get Real

“The most important kind of freedom is to be what you really are. You trade in your reality for a role. You trade in your sense for an act. You give up your ability to feel, and in exchange, put … READ ON >

The Difference is the Currency

Being in the knowledge for profit business, you have a choice to make. You can be an expert or a trusted  authority.The only difference between the two is the currency of the interaction. The expert wants to be right while … READ ON >

Ideas That Spread Win

Boring ideas don’t spread, and boring organizations don’t grow. Boring teachers don’t get talked about and boring menus are not remarkable enough to mention. Boring isn’t doing anyone any favors. At the very core of a successful operation or initiative … READ ON >

The Two Questions Are

Question One. Do you believe that smaller is better, and do you want to embrace a small group and be all you can be for them? Do you believe in the power of experience and connection and the enduring value … READ ON >

What’s Good For The Goose

  Winter came in like a lion and Ottawa is snowy, pretty and cold. I was walking with my niece Kate, the wind roared and as she pulled her jacket around herself she said “Oh, its ‘Goose’ weather.” Kate was … READ ON >