Being Honest With Yourself

Happy Friday. Today I am blatantly ripping off Seth Godin. I am sure he won’t mind as I am openly giving him full and complete credit. I read this blog from Seth and immediately thought: The world should see this. So … READ ON >

The Zap in Zappos

Good morning. This is the third installment of an exploration of Experience versus Service. Part 2 can be found here. As you know, we here at DMWSC are fervent believers in the Experience Economy, and we often hear from people … READ ON >

The Yin and Yang of It All

Something came up last week here in one corner of DMWSC that caused a flurry of last-minute changes that were time-sensitive and therefore urgent. They were the kind of changes that happen every day in every workplace the world over. … READ ON >

Compared To Whom?

There is a great restaurant in Chicago’s O’Hare airport, an Italian place in the B concourse called The Tuscany Café, one of Phil Stefani’s several Chicago eateries. The proper sit-down restaurant is off on its own, deeper inside past the … READ ON >

Better, Not Bigger

I’m feeling better and smaller and less exposed. I’ve reduced my footprint. I’ve reduced my noise, the noise (information) I was making that couldn’t be acted upon. At first, I felt like I was hiding, and I probably was a … READ ON >

Unleashing Super Powers

“Perpetual optimism is a force multiplier.” – Colin Powell   Happy Friday to you all. Only 64 more days till Christmas. Just sayin’. Another virtual high five and hat tip to Dale. He sent in the above powerful message for … READ ON >

Exploring Experience – Part 2

Good morning. This is the second installment of an exploration of Experience versus Service. Part 1 can be found here. As you know, we here at DMWSC are fervent believers in the Experience Economy, and we often hear from people … READ ON >

Brands and Persona (Yours)

Back when brands were literally burned or stamped onto a product, they signified who owned something or who made something, be it a cow or a china tea cup. Today, brands have evolved into a more complex association, one that … READ ON >

It’s a New Morning in Canada, Eh?

Good morning, world, and welcome to my first blog written (well posted anyway) under the new Prime Minister Justin Trudeau regime. So far so good. Yesterday, my fellow Canadians voted to rip the old Prime Minister out of the National … READ ON >

The Herd Heard

And you didn’t ignore me. You reached out. You let me lean on you. You couldn’t know how much I needed that because I didn’t know either. My Dad once said to me, “When your fridge is full of food … READ ON >