Better Done Than Perfect

In behavioral terms, we are what we practice. So whenever I hear the expression from an owner or director or leader saying “better done than perfect,” I just don’t get it. Yes, I understand the need for expediency, for a … READ ON >

The Beaten Path

A common fantasy that crushes a lot of entrepreneurs and creators is a belief that if you create something incredible or if you are amazing, people will beat a path to your door. The beaten path isn’t something that happens … READ ON >

The Best I Can Do Vs. I’m Not Good Enough

There are companies that mistakenly believe they will make it because what they do is as good as it gets … until someone else comes along with something better and turns the status quo on its head. Conversely, there are … READ ON >

Compared to What?

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou   I apologize in advance for taking this quote way out of … READ ON >

12 Attributes of a Masterful Business

Sometimes old-school gets forgotten when we are inundated with too much new-school. In his book, High-tech, High-touch Customer Service, Micah Solomon reminds us that amazing sales/service-oriented organizations have some key things in common: The company welcomes clients/customers. Making someone feel … READ ON >

Gros Morne and Beyond

Like a lot of you, I was on the road this summer, seeing new vistas. Mine were in Newfoundland, Canada’s most easterly province, a large island where a sixth of the population are moose. You try not to drive after … READ ON >

Anticipation / Apprehension

A long time ago, I was told that a person would face the future with either anticipation or apprehension, and that the only reason anyone would feel apprehensive about the future was if they didn’t have a plan. This simple … READ ON >

Let Them See You Sweat

Sometimes, “make it look easy” is truly awful advice. The work of a person who cares often exposes the grit and determination and effort that it takes to be relevant, to be present. Perfecting your talk, refining your pitch and … READ ON >

Esprit de Corps

The official definition is: “A sense of unity and of common interests and responsibilities, as developed among a group of persons closely associated in a task, cause, enterprise, etc.” For me, the first thing that jumps to mind when I … READ ON >

The Meta of It All

I was one of those university students who “went back to school” (which wasn’t the case literally since I did it by correspondence), graduating with a university degree in my forties. I’m glad I did it that way. When I … READ ON >