The Power Play: Focusing On Excellence

“The full use of your powers along lines of excellence” – definition of “Happiness” by John F. Kennedy (1917-1963)   May 29th was the 100th anniversary of the birth of JFK so I thought it was appropriate to use a … READ ON >

The Glory Details

There’s a concept within the Experience Economy called ING the Thing. It gets this title from the practice of developing an experience-directed mindset. Stay with me on this one. The first step in developing this mindset is to think in … READ ON >

High Voltage Communication

“Consciousness begins when brains acquire the power, the simple power I must add, of telling a story.” — Antonio Damasio  “We are not thinking machines that feel, we are feeling machines that think.” — Antonio Damasio   A hat tip … READ ON >


“How genuine can I be with my clients?” This was an absolutely fantastic question that a client asked me yesterday and after some further dialogue, we discovered that the word GENUINE was really better described by AUTHENTIC. When we then … READ ON >

R-E-S-P-E-C-T: Find Out What It Means

Whether we’re at the top of the pecking order at work (a somewhat small number) or further down the chain, being respected by peers, managers and others is something we all want. As much as we might wish otherwise, we … READ ON >

Authentically Authentic

“Sometimes I pretend to be normal, but it gets boring so I go back to being myself.” – Anonymous   Perfect for a Friday. Some of the best Serious Shift stories I have heard over the years are a result … READ ON >

How is Your Narrative?

A brand is all about a promise kept. You develop a promise message to communicate to your market and then you work hard every day to develop and improve your capability to keep your promise. It’s not enough any more … READ ON >

5 Questions Every Leader Should Ask

A recent article inspired me on the topic of today’s blog. Inspiration works that way – it’s a gift that keeps on giving. We sometimes neglect ways to inspire creativity and innovation within our team, whether that’s because we’re caught … READ ON >

One Perfect Reason Not to Wait

“Time is a great teacher, but unfortunately it kills all its pupils.” – Louis Hector Berlioz   Don’t wait. This quote today says it all. Start today and create some Serious Shift. Serious Shift requires urgency, commitment and perseverance. What … READ ON >

Want More, But Leave Clients Wanting More Too

In today’s experience economy, your brand is only as strong as the experiences you create for your customers. If you haven’t already, that means seriously shifting to a client-centric organization. That’s because customer or client experience is your only unique … READ ON >