You can learn pearls of wisdom from every person if you just take the time to listen. My professional mentor always stated to respect all people the same regardless of title. I guess the same can hold true when looking at religion, race or wealth. Then there was his boss who stated everyone deserves to earn a living as he doled out $50 bills as tips. He put huge smiles on the faces of waiters, bellmen and others. But, I think he really did it as it made his day. He felt good about himself as he beamed with pride.
There are times when I am at meetings or on the phone and I catch myself drifting. My fatigued mind can begin to wander when I am speaking to someone. I might think that this person is “not important enough” to give my full attention to. Forgetting as I am that all people are important as we are all connected.
But it is our job to wake ourselves up and connect with every single person. That’s our only job! Because the “most unimportant” person always turns out to be the “most important”. And, the “most important” persons turns out to be pathetically petty just like me. Therefore, we do our best work when we treat each person as if she or he is gold.
I can think back on times in my Advisor days when random acts of kindness to a secretary gave me a referral that led to my largest account. Then there were those times when I did not receive anything monetarily but it led to friendships, future business, or perhaps promotions. When we treat people the way we want to be treated, there is something magical. We get energy. We are inspired. It’s contagious and we get on the roll to do it more.
As I have always stated we are not just in the Financial Services Business. We are in the Entertainment Business. It is our job to make people feel good. To turn dreams into reality. Many times we can do it with Advice. But other times it can be with a smile, praise or humor, but it is the real reason we are all here. We are all here to bring each other joy. We are all here to make each other feel better. The more we focus on that, the happier and more successful we will become.