“Be confident, not certain.” – Eleanor Roosevelt With confidence, we meet our future. With certainty, we gamble on it…
Everywhere I turn these days, a business somewhere is shifting to the Experience Economy. Companies that once exclusively sold products…
By Dennis Blog Experience Economy
The experience your clients want isn’t better service; that’s service, not experience, and services and experiences are not the same…
By Tom Blog Motivation
“People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily.” – Zig…
I spoke with a really frustrated financial advisor in San Diego the other week. She told me that she loved…
By Tom Blog Services & Solutions
Here is a bold statement: Reactive service has little to no value to a customer/client. At best, it creates a…
By Dennis Blog Motivation
“If you want to tell people the truth, you’d better make them laugh or they’ll kill you.” – George Bernard…
By Tom Blog Experience Economy
In the Experience Economy, clients and customers are empowered when you build a relationship with them that gives them what…
By Dennis Blog Services & Solutions
Before you started reading, you’ve likely considered your latest client survey results. In a moment I’m going to argue that…
By Dennis Blog Motivation
“You always miss 100% of the shots you don’t take.” – Wayne Gretzky So, who is this Wayne Gretzky guy?…