Today’s question: Do you believe the statement, “The customer is always right”? The answer lies in knowing what business you’re in.
To read my written blog on this topic, click on the title: What’s Love Got To Do With It?
So to summarize:
- “The customer is always right” is only accurate when you work in the service economy.
- When you stage experiences, the customer either fits or they don’t, and you can get in a lot of trouble confusing ‘service’ with ‘experience.’
- Live by the rules you set. Your work is your gift; nobody said it was for everyone.
Did you like this video? What challenges in the marketplace are you having that I can address in future Serious Shift Blogcast episodes? Please share your thoughts in the comments section below.
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