by Dennis

Blogcast 86: Is the Customer Always Right?

Today’s question: Do you believe the statement, “The customer is always right”? The answer lies in knowing what business you’re in.

To read my written blog on this topic, click on the title: What’s Love Got To Do With It?

So to summarize:

  1. “The customer is always right” is only accurate when you work in the service economy.
  2. When you stage experiences, the customer either fits or they don’t, and you can get in a lot of trouble confusing ‘service’ with ‘experience.’
  3. Live by the rules you set. Your work is your gift; nobody said it was for everyone.

Did you like this video? What challenges in the marketplace are you having that I can address in future Serious Shift Blogcast episodes? Please share your thoughts in the comments section below.

Thank you,

Dennis Moseley-Williams

Are you ready to shift? We have worked with thousands of professionals who want to “SHIFT” and create more for their customers and themselves.