The Internet allows us to find precisely what we want when we want it, twenty-four hours a day. And because…
Experience Economy
By Dennis Client Service Experience Economy
I love a good burger, and they are harder to find than you’d think. There are a lot of average,…
By Dennis Experience Economy
I spent the weekend in my hometown, a city of about fifty thousand people up in the woods of more…
By Dennis Client Service Experience Economy
Think about it this way. When you sell stuff – tangible or intangible things – then the expectation you have…
By Dennis Client Service Experience Economy
There is one Blockbuster store left in America, in Bend, Oregon. At one time, there were 9,000 stores operating, but…
By Dennis Client Service Experience Economy
And head in opposite directions. Train 1 is moving at 18 mph and Train 2 moves at only 12 mph….
By Dennis Client Service Experience Economy
Stay with me on this one, okay? It may start a little bumpy, but I’ll land it when we get…
By Dennis Building a CLAN Experience Economy
“Time isn’t the main thing; it’s the only thing.” – Miles Davis I’m always asked about the value of…
By Dennis Experience Economy Uncategorized
The restaurant only sells chicken. Every single item on the menu is a chicken dish, and at first when I…
By Dennis Client Service Experience Economy Good Marketing
Have you ever been somewhere, a meeting or conference, a club or on vacation or a concert or worked somewhere…