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Experience Economy
By Dennis Blog Client Service Experience Economy
Client service is about what you do. Customer experience is about how you do it. You want to provide the…
By Dennis Experience Economy
The first common misunderstanding is that experiences have to be big or over the top to be memorable. This isn’t…
By Dennis Client Service Experience Economy Good Marketing
The Internet allows us to find precisely what we want when we want it, twenty-four hours a day. And because…
By Dennis Client Service Experience Economy
I love a good burger, and they are harder to find than you’d think. There are a lot of average,…
By Dennis Experience Economy
I spent the weekend in my hometown, a city of about fifty thousand people up in the woods of more…
By Dennis Client Service Experience Economy
Think about it this way. When you sell stuff – tangible or intangible things – then the expectation you have…
By Dennis Client Service Experience Economy
There is one Blockbuster store left in America, in Bend, Oregon. At one time, there were 9,000 stores operating, but…
By Dennis Client Service Experience Economy
And head in opposite directions. Train 1 is moving at 18 mph and Train 2 moves at only 12 mph….
By Dennis Client Service Experience Economy
Stay with me on this one, okay? It may start a little bumpy, but I’ll land it when we get…