Today’s question: Do you believe the statement, “The customer is always right”? The answer lies in knowing what business you’re…
Experience Economy
By Dennis Client Experience Experience Economy Uncategorized
Today, I have a parable to tell. But a question first: Do you think you are a wise guru on…
By Dennis Client Experience Experience Economy
Today’s blog is about how you might re-imagine the time you spend with clients from an experience (not service) perspective….
By Dennis Building a CLAN Experience Economy
What’s beyond the Experience Economy? Being invaluable, for one. But there’s more. To read the original article, click on the…
By Dennis Experience Economy Good Marketing Personal Stories
You’re on the road with me today in the Northwest Territories. The capital, Yellowknife, has accepted that it can’t be…
Today’s blog covers four suggestions on how to give your business creativity a bump. To read the original article, click…
Do you have clients who feel like you’re a partner, not a vendor? Check out the video below: To read…
By Dennis Experience Economy
Providing great service isn’t the same as providing an experience. Experience is a departure from service. In fact, it’s the…
By Dennis Client Service Experience Economy
Two questions: Do you know the difference between the race to the top and the race to the bottom? Do…
The answer to this question lies in the tale I will tell you. Listen up or read on, your choice…