Do you have clients who feel like you’re a partner, not a vendor? Check out the video below: To read…
Experience Economy
By Dennis Experience Economy
Providing great service isn’t the same as providing an experience. Experience is a departure from service. In fact, it’s the…
By Dennis Client Service Experience Economy
Two questions: Do you know the difference between the race to the top and the race to the bottom? Do…
The answer to this question lies in the tale I will tell you. Listen up or read on, your choice…
By Dennis Building a CLAN Experience Economy
The Experience Economy is evolving. It is all about guided transformations, my friends. The questions to be asking yourself are:…
By Dennis Client Service Experience Economy Uncategorized
(For those of you who like to read our blogs, we’re now including a link below the video to a…
By Dennis Blog Client Service Experience Economy
Client service is about what you do. Customer experience is about how you do it. You want to provide the…
By Dennis Experience Economy
The first common misunderstanding is that experiences have to be big or over the top to be memorable. This isn’t…
By Dennis Client Service Experience Economy Good Marketing
The Internet allows us to find precisely what we want when we want it, twenty-four hours a day. And because…
By Dennis Client Service Experience Economy
I love a good burger, and they are harder to find than you’d think. There are a lot of average,…