New Blogcast! How You Do It

Client service is about what you do. Customer experience is about how you do it. You want to provide the latter, every time, all the time.

So to summarize:

  • Service is about what you do. Experience is about how you do it.
  • Providing an experience, as opposed to a service, is more engaging, memorable and worthy of sharing with others.
  • Your goal is to decrease customer sacrifice, which is that gap between what a customer really wants and what they’ll settle for.

Did you like this video? What challenges in the marketplace are you having that I can address in future Serious Shift Blogcast episodes? Please share your thoughts in the comments section below.

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